Customer Relationship Management
Where is your customer? How and where do you acquire the customer? How do you ensure that the customer feels good when buying from you? How do you do this for a single purchase as well as for a long-running project?
As an agency for customer relationship management (CRM), we view your company from two directions:
- What is the state of your customer management? Here we look at your processes — order processes, merchandise management, project management, processing of complaints, and more. Only when your processes function smoothly can you dedicate yourself fully to your customers.
- What is the status of your CRM? We look at how you document customer contacts and which insight you gain from the contacts, and then we improve your customer relationship management along with you. For us, customer relationship management is the basis for long-term successful sales and communications activity.
Know Your Customers
Know your customers and offer them the right things at the right time—this is the art of customer relationship management.